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 Where do I begin to tell you what a wonderful program Mailware
is for small and large business.
We originally spent thousands of dollars on a
competitive software program. Only to find the import did not
work properly, the credit card processing did not work properly.
The worst part was the customer service. It was absolutely
outrageous. We have been in business for 32 years and have never
had such unprofessional customer service as we did with the
competitor's service.
After spending an exorbitant amount of time on
getting nowhere with the program, I began researching for other
programs on the internet. I found this program called
"Mailware." I called their company and told them the problem I
was having and asked specific questions regarding importing,
credit card processing, etc. The customer service was absolutely
wonderful. I returned the competitor's software just as they had
instructed in their return policy and they fought me every step
of the way on giving me a refund. It took months, I had to hire
an attorney and they finally agreed to refund me 75% of my
money. To me this is extremely unprofessional and unethical.
The cost factor, the excellence in quality and
customer care that Mailware has shown to me and my company is
first class to say the least. Their constant dedication and
expertise to the upgrades is unbeatable.
Mailware software is by far the best there is on the market. It
is very user friendly and an excellent tool for managing
customers, orders, inventory, processing credit cards and
shipping merchandise. The importing feature is top notch!
I highly commend the programmers and their excellent customer
service staff, they truly are the best in the business!
Cindy Stoller, President
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 Mailware is the best mail order software on the market! We have
tried every program out there spending thousands of dollars over
the last 15 years we have been in business.
We went from custom programs to bundled programs.
We ship out anywhere from 100 to 500 orders per day, so we need
a software program that handles everything including a credit
card plug-in for PC Charge, customizable order forms, tons of
reports, batch printing...
Everything is user friendly, anyone can work
this system. Customer Service is top notch. Every time I have
had any questions or needed anything they were on top of it
immediately!
I would recommend Mailware for
small and large businesses. They really have put everything
together nicely. The best feature for our company are the
plug-ins for shipping. Whether you ship UPS, USPS or FedEx they
have a plug-in package for your company. It will import and
export tracking information. It has literally cut out the place
of 2 employees in my shipping department. So it saves me time
and money.
Sincerely,
Bryan Forester, Vice President
PE LABS, INC
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 Five
years ago, after growing out of a custom DOS application, I
turned to the internet to find a mail order management
application to run the order entry and fulfillment portion of my
business. As the publisher of medical software I am quite
critical about technical specifications and narrowed my search
to Mailware and another company claiming to be widely used by
fortune 500 companies.
The
fortune 500 pitch sold me on the other company but after a week
of failed importing and poor support, I returned the product and
gave Mailware a try. The staff of Mailware guided me through the
setup and importing of over 10 years and thousands of customer
records and related order history. Mailware earned my confidence
with its easy-to-use design and fast searching capabilities.
Over the years I have suggested several enhancements that have
been implemented. I highly recommend this well written
application and reasonably priced product.
Russ
Wasserman, Publisher
Wasserman
Medical Publishers, Ltd
Milwaukee
WI
http://www.rbrvs.net/
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We started using Mailware in 1999 and have been extremely pleased with
the software and the support. Mailware helped me convert from my
existing software and it was a smooth start-up. If we had any issues,
Mailware was always there to provide us with answers and help.
Using Mailware enabled us to track our customers, their orders, and
their sources to determine the best place to put our advertising
dollars. As a result, last year we decided to skip publishing our full
color 40 page catalog (very expensive for a small company) and to
spend more advertising dollars on our Web site.
One of the most efficient upgrades that Mailware provided was the
ability to download orders from our Web site and import them into
Mailware. We activated that feature early last summer (with some help
from Mailware). As our Internet business started to expand, we
realized that we were processing orders in less than an hour that
previously took 3-4 hours to process. That processing included order
input, printing sales reports, credit card processing (we do it by
batch electronically using a Mailware produced report) and printing and
sorting Sales Orders.
After a few weeks of using this download, we realized that we could
eliminate a position thereby saving payroll dollars. In times of
volatile sales periods, this helped our bottom line. Additionally, we
had the security of knowing that the customer's order and credit card
information was entered exactly as they intended without the
possibility of our people making data entry errors.
As our business grew during the holiday season, we realized that
without this Internet download, we would have had to add additional
personnel to handle the orders. This would have involved training and
dollars. With Mailware, we were able to process and ship all our
orders within 24-48 hours throughout the holiday season.
Mailware - THANKS! We couldn't have done it without you.
Diane Olin
Playthings Past
www.playthingspast.com
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Do you have a story to tell about your experiences with Mailware?
We are looking for real life experiences to showcase in our monthly
newsletter and on our web site. This is your opportunity to share your
success stories with the Mailware community, and get a little
free advertising. The winning story will be seen by over 2,000
subscribers, and all submissions will be showcased on our web site.
Bonus: You will receive a free copy of
the eBook -  Magnetic Sales Letters.
Please
enter your information below and as many words as you wish to describe
your experience.
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in red are required
- Thank You!
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