Mailware Home Office - mail order software

Compare to Mailware

Mailware Home Office includes all the same core features as Mailware (Customers, Orders, Inventory etc.). The chart below provides a quick listing of their differences. You can also take our online tour of Mailware Home Office to get more details about features and compare screen shots with Mailware.

Please Note: This list is a thorough as possible, but may not be comprehensive as new features are added to our Mailware products regularly.

Mailware Home Office comparison to Mailware Version 2007
Key Features Comparison
Miscellaneous Features	Mailware	Home Office
Networkable	No Limit	Up to 3 stations
Security (access to screens by Operator ID)	X

Customer Features	Mailware	Home Office
Merge/Purge	X	New in V3

Product Features	Mailware	Home Office
Assemblies (kits)	X
Subproducts (size, color, etc.)	X
Email Notification	X
Quantity Discounts	X
Vendor Discounts	X
Multiple Price Levels	X
RMAs	X
Gift Certificates	X

Order Features	Mailware	Home Office
Fulfillment (Process Orders)	Automated with multiple options (multiple invoices, backorder override etc.)	New in V3
Order Import	X	New in V3
Order Details (messages, terms, hold order etc.)	X
Mailware 2007 New Features	Mailware 2007	Home Office
New Navigation Interface We've made hundreds of features easier to find - they are all just one click away.	New in 2007
QuickBooks Export Export the information you collect in Mailware in QuickBooks format.	New in 2007	Manually enter totals from reports into QB
Multiple Invoices Now you can have multiple invoices for a single order.	New in 2007
Intelligent Purchase Order System We have made major modifications to the existing PO system.	New in 2007
Multiple Customer Contacts Add as many contact names to a customer account as you need. Plus we've added new fields, including custom fields.	New in 2007

Mailware 2006 New Features	Mailware 2006	Home Office
Attachments - Add Pictures, PDF files, Word Documents - any file you wish - to your products.	New in 2006
Enhanced Grids - Starting with the Orders tab of the Customer screen we have added several new features to allow you to customize your views of detailed data. The new grid allows for sorting, filtering and drill downs (e.g., listing the items associated with an order).	New in 2006
Contact Logs - The customer contact log has been expanded to the Product, Order and Supplier screens so you can keep logs related to each of those.	New in 2006	Customer Contact Log only
Multi-Vendors - Assign products to multiple suppliers.	New in 2006	Single vendor per product
Flash Main Menu - A new menu system combines the ease of our popular 2005 menu with additional features and a new look. Previous interface options are available from the pulldown, and you can customize your own.	New in 2006	New in V3
Price Override - Item prices on the order screen are automatically locked when you hand enter a new amount. Uncheck the override box to release the lock and allow prices to recalculate.	New in 2006
Customer Level Pay Method and Terms - Set defaults for customer accounts and they will appear automatically at order entry.	New in 2006	Manually select at order entry
Enhanced Assemblies (Kits) - Now kits can be treated and displayed as a single item. On the order the elements appear in blue (and can be excluded from printed invoices while included on pick lists), and can be deleted as a single unit.	New in 2006	Manually add kit items to each order
Print Tracking - Print invoices and packing lists from any order and Mailware will keep track of the number printed. Avoid accidentally printing duplicates while keeping the option to reprint.	New in 2006
Unit of Measure - Differentiate the number of units ordered from your vendors vs. sold to your customers. Now you can order "1" item from a supplier and sell it as 24 (i.e., their single "case" equals your 24 individual items).	New in 2006

Mailware 2005 New Features	Mailware 2005	Home Office
Buy #, Get # Free	New in 2005
Product Discontinued Flag	New in 2005
Backorder Allow Option	New in 2005
Product Substitutions	New in 2005
Multiple Product Locations (Warehouses, Bins etc.)	New in 2005	1 location per product
Product Location Priority	New in 2005
Supplier Product #	New in 2005
Supplier Description	New in 2005
Supplier Price	New in 2005
Duty Percent	New in 2005
Preferred Currency	New in 2005	1 currency stored in format 0.00 (may be used for any country)
Tarriff Code	New in 2005
Royalty Flag	New in 2005
Max Ship Items	New in 2005
Product Preferred Ship Method	New in 2005
Backorder Message	New in 2005
Gift Certificate System	New in 2005
Vehicle Title and Serial Number System	New in 2005
Preference to require City name and Zip/Postal Code when adding customers	New in 2005
Customer PIN # and Hint	New in 2005
Customer Date of Birth	New in 2005
Customer Credit Balance	New in 2005
New Customer Fields: Middle Initial, Title and Mobile Phone #	New in 2005
USPS Click-N-Ship Support	New in 2005	New in V3
Dazzle Support	New in 2005	New in V3
UPS Support	X	X
FedEx Support	X	X
Automatic calculation of Shipping Insurance	New in 2005
Minimum Order Amount Preference	New in 2005
Automatic Discounts based on Order amount	New in 2005
Automatic Send Catalog option	New in 2005	Can specify to send a catalog using the Contact Log or as an order
Override Security Logging	New in 2005
Set your own Customer Search Tab Order	New in 2005	New in V3
Set your own Order Search Tab Order	New in 2005	New in V3
Weight in Grams	New in 2005
Average Cost	New in 2005	Uses Standard Cost only
Close PO Checkbox	New in 2005
Longer PO Message Field	New in 2005
Sale Date Pricing	New in 2005
Expanded Supplier Address Fields	New in 2005
Return Reasons w/ Return to Stock Option	New in 2005	Manually adjust stock if item not returned to inventory
Adjust Inventory Reasons w/ Return to Stock Option	New in 2005	New in V3
Auto Payment Approval Option	New in 2005
Source Key Lookup at Order Entry	New in 2005	Keys are in a pulldown (vs. a Search dialog)
Source Key Ship Charge	New in 2005
Source Key Order Message	New in 2005
Source Key Stationery Code	New in 2005
Shipping Phone Number for each order	New in 2005	New in V3
Shipping Email Address for each order	New in 2005	New in V3
Enter Shipping Instructions on each order	New in 2005	New in V3
Pricing by Source Code including: � Quantity Discounts � Discount Amount � Discount % � Discount Price � Add Free Gift � First # Customers � Order by date	New in 2005
New Payment Methods � Direct Deposit � Money Order � Customer Balance	New in 2005	New in V3
Selectable Credit Card History	New in 2005	New in V3
Customer flags (e.g., Bad Credit) pop up warnings during order entry	New in 2005	New in V3
Order amount limit prompts operator for Management Override (prevents orders over an amount you specify in Security).	New in 2005
Adjust Inventory Reason Codes	New in 2005
Batch Entry for Contact Log	New in 2005
User-Definable Customer Contact Actions	New in 2005	New in V3
Client/Server Option	New in 2005
New SQL Database	New in 2005	New in V3
Database Toolset	New in 2005	New in V3
Query Editor Tool with easy-to-use interface for writing your own SQL queries	New in 2005	New in V3
Streamlined Interface with standard Windows toolbars on each screen	New in 2005	New in V3
Larger screens that expand or maximize to fit your screen resolution.	New in 2005	New in V3

Price	$2,299 - 1st License $ 895 - each add'l workstation	$499 each

Frequently Asked Questions

We are happy to answer any questions you may have about Mailware Home Office. Please feel free to contact us anytime. Following is a list of frequently asked questions.

Q:	*What is Mailware Home Office?*
A:	Mailware Home Office is a suite of tools designed specifically for home based and small office mail order companies. It includes: Order Entry and Order Import Fulfillment Inventory Advertising Tracking Customer and List Management Profit Analysis A full Report Writer over 100 pre-built, editable reports
Q:	*Can Mailware Home Office be used on a Network?*
A:	Yes. A single copy of Mailware Home Office can be installed on as many computers as you wish in your Windows 95, 98, ME, XP, NT or 2000 network. You may simultaneously run as many copies of Mailware Home Office as you purchased (up to 5).
Q:	*What programming language was used to write Mailware Home Office?*
A:	Mailware Home Office is written with Delphi - an advanced application development language from Borland. We consider Delphi the best development tool available, and the software development community has repeatedly reviewed Delphi very favorably.
Q:	*Can I access the Mailware Home Office database directly?*
A:	The Mailware Home Office database is ODBC compliant, completely open, and can be accessed by most database programs (e.g., Access) as well as the included report writer.
Q:	*Can I import my data from other programs?*
A:	Yes. Mailware Home Office includes an Import Wizard for importing orders from any program or web store that can export its data in .csv (text) format. Other database tables are accessible as well using SQL or the included database tools. If you need help we can often import your data for you.
Q:	*Can Mailware Home Office data be exported?*
A:	Yes. The included report writer can be used to export any of your data. Just run any report and choose File>Export from the menu. Mailware Home Office includes over 100 pre-built reports including many specifically designed to double as export reports (e.g., FedEx, UPS and several credit card processing reports). You can also create your own reports to export.
Q:	*Does Mailware Home Office support credit card processing software?*
A:	Yes. At this time X-Charge, PC Authorize, IC Verify, Authorize Net and PC Charge are fully supported by Mailware Home Office. Export support for PC Authorize and Personal Ticket Capture is also supported. (Note: For fully supported software, Mailware Home Office adds an Authorize button to the order screen. Simply input the customer's credit card information then click the button. An approval code and paid amount are automatically retrieved and entered into Mailware Home Office.) Credit card software currently integrated: PC Charge (single station or network) www.pccharge.com Authorize Net (single station or network) www.authorizenet.com Using xAuthorize communication software www.xauthorize.com/software IC Verify (single station or network but not recommended) www.icverify.com X-Charge - Included Free with Mailware Home Office Export Utilities included in the Report Writer: PC Authorize, Personal Ticket Capture, ICVerify
Q:	*Are there any limits on the amount of data I can store in Mailware Home Office?*
A:	No. Mailware Home Office does not impose any artificial limits on number of customers, products, orders etc. As with any database program there are theoretical limits (in the millions), and you will need sufficient hard disk space. Mailware occupies approximately 20 meg when first installed, and uses an additional meg for every 1,000 or so customers you add.
Q:	*Is Mailware Home Office fast?*
A:	Yes. Mailware Home Office is cutting edge software, and is considerably faster than its competitors. It will run on any Pentium PC. The average search time for a customer is less than 5 seconds over a network no matter how large your database.
Q:	*Can I search for customers by multiple fields?*
A:	Yes. The search feature supports searching by: Customer Name Company Name Customer Number Address City State Zip Email Phone numbers and, any combination of the above Mailware Home Office also includes a filter feature that includes additional fields and options.
Q:	*Does Mailware Home Office support drop ship inventory items?*
A:	Yes. Any item can be marked as a drop ship item. Separate reports can be printed based on this field (so, for example, you can run report R5320 to create purchase orders for drop ship items you sold). You can also specify that you do not stock these items so backorders will not be generated automatically.
Q:	*Does Mailware Home Office work with UPS Worldship or FedEx software?*
A:	Yes. Mailware Home Office can exchange data with each of these software packages directly. You can enter or import your orders into Mailware Home Office then ship through UPS or FedEx software. Information such as shipment type (overnight, ground etc.), weight, shipping address etc. are entered and passed on to the other software package when you ship.
Q:	*Do I need to buy anything else?*
A:	No. Mailware Home Office is complete. However, you may want to use it with the following optional software: QuickBooks - for Accounting Credit Card Software - as described above, Mailware Home Office supports automatic credit card approval through the listed, supported packages UPS Worldship - A free shipping program UPS includes when you open an account Because Mailware Home Office can export .csv (text) files you can use it with many other programs including Microsoft Office and Email programs like Outlook, Outlook Express and Eudora.