Mailware Home Office Home Office Feature List

  New in Version 3
 

NEW! Order Import
Import orders from any web store that can create a .csv (text) file. We include a few and you can make your own.
   

NEW! Batch Processing
Print invoices, packing lists, pick lists and labels, charge credit cards, mark items shipped and more for multiple orders at the same time.
   

NEW! SQL Database
A brand new database means greater security and reliability. Advanced users can write SQL scripts and everyone can use the new database tools.
   

NEW! Email Notification
Send invoices, backorder notices, shipping notices and more via email directly from Mailware Home Office.
   

NEW! Shipping Support
Now supports USPS Click N Ship, Dazzle by Endicia, FedEx and UPS.
   

NEW! Lots of Extras
We have added

ORDER ENTRY  
Mailware Home Office Home Office's order entry system is designed specifically for mail order businesses. Whether you take orders over the phone, by mail or over the web, Mailware Home Office Home Office makes order entry easy. Plus it includes the powerful features you need to make your business run smoothly, and look professional. Order Entry includes: 

  • Multiple order taking options so you can tailor Mailware Home Office Home Office to your business: 

    • Search for existing customers, and edit or add new orders right from the customer screen.

    • Or, add a customer as you take their order.

    • Preset repeated data so you only have to enter it once. 

    • Orders include Operator ID`s so you know who entered them. 
       

  • Enter Gift Orders from one giver to multiple recipients with separate invoices and packing lists and gift cards.

  • Easy access to your inventory: 

    • Search and add items to each order in real time. 

    • Inventory is fully searchable in plain English. 

    • Add products to your inventory database, and adjust stock levels even during the middle of an open order. 

    • Mailware Home Office Home Office automatically back orders items, and reminds you to reorder when stock levels are low. 

    • Cancel and/or Refund entire orders or specific products. 

  • Input for payment options including: 

    • credit cards - including export for batch authorizations and integrated support for third party credit card software

    • cash 

    • check 

    • amount paid/due - record full payment or payment plans

  • Automatic calculation of sales tax, shipping charges, total due and discounts. 
     

  • Set up as many shipping companies and methods as you need, then select them from pull down menus when you enter orders. 
     

  • Full Zip Code database - enter the zip code and Mailware Home Office Home Office fills in the city and state. 
     

  • Tracks ad source keys - find out which ads are pulling sales .

  • Mailware Home Office Home Office automatically maintains customer account history including previous orders, payment methods and ad source keys .

  • Includes professional, fully customizable invoices and shipping labels .
     

  • Automated order processing for quick credit card approval, invoicing, shipping and backorder fulfillment of batched orders.
     

  • Connect to UPS WorldShip  - no rekeying.

Order Fulfillment  
Order fulfillment is simple and efficient with Mailware Home Office Home Office. Fulfillment includes: 

  • Invoices and shipping labels for outstanding orders.

  • Tracking of shipping information: date shipped, carrier and shipping costs.

  • Printing of invoices and labels, marking of items shipped, backordered etc. is performed right from the Order Entry screen.
     

  • Print pick lists to efficiently pull inventory to fill orders.
     

  • Process credit card approvals in batch or for each order using supported third party software including; ICVerify, PCAuthorize, PCCharge, AuthorizeNet and X-Charge.

Inventory Control  
Mailware Home Office Home Office's inventory system is complete, and includes many features specific to direct marketing (like tracking of drop shipped items). Inventory includes: 

  • All inventory items are searchable in plain English.

  • Mailware Home Office provides a full featured inventory system:

    • Tracks units in stock, on order and backordered

    • Reminds you to reorder when inventory reaches a threshold you set

    • Tracks cost of items in inventory, and reports your total cost of goods.

    • Maintains product specific information such as weight, cost to ship, stock numbers and descriptions

    • Accepts input from your bar codes

    • Tracks each inventory item's supplier

    • Differentiates between items you stock and drop-ship products
       

  • Clone As feature makes entering similar items quick and easy.

  • Use the built in Purchase Order to reorder from vendors, and track receipt of ordered items.

  • You can manually enter received stock, or use Mailware Home Office's automated Receive Inventory Action to make updating inventory and purchase orders easy.
     

  • Use the Adjust Inventory action to take inventory. Accepts bar codes for easy input.

Advertising  
Mailware Home Office tracks any type of ad you place - from classifieds to catalogs. It also records advertising and related costs.   

  • You can assign unique source codes to each ad and mailing that:

    • contain information about each ad, including costs, placement dates, type of ad and circulation 

    • can be assigned to each customer inquiry or order

    • automatically keep track of response and conversion rates.
       

  • Maintains a database of magazines and other publications, including contact information for placing ads.

  • Maintains a database of vendors you use for printing, ad placement etc. including cost comparisons

  • Any type of ad can be tracked from classified ads to Internet campaigns -even television commercials.

  • Easy to use reports keep you informed about all your advertising expenses.

Customer Management  
Mailware Home Office offers an extensive array of tools to manage your most valuable asset - your customers. Each customer's information is detailed, and updated automatically by Mailware Home Office. And your entire list is completely accessible so you can maximize its money making potential, and provide first rate customer service. List Management includes: 

  • Full control of your customer list:

    • You can create any group you wish for any type of solicitation.

    • Merge or Purge duplicate names to reduce mailing costs

    • Pre built reports give you instant information about your customers

  • Export any portion of your customer list:

    • Export to standard database and text formats

    • Print labels for renters without import ability, or to protect your list from misuse
       

  • Import customers from your existing software and the Web.

  • Create and edit labels, letters and forms for all kinds of customer mailings.

  • Enhance your Customer Service:

    • Track customer inquiries

    • Set dates to respond with the built in tickler option

    • View and edit any transaction from each customer's personal history

    • Send Catalogs

    • Email directly from the customer screen

    • Track birthdays, expiration of offers etc.

Reports  
Use Mailware Home Office's built in reports as is, edit them or create your own with the included report writer. Mailware Home Office ships with over 100 reports. 

  • Built in reports for everyday use including: invoices, shipping labels, customer lists and inventory.

  • Create  your own reports and labels with the included report creation tool.

  • Export your data to third party software including: accounting software like Peachtree and QuickBooks, spreadsheets, report writers, word processors and more. Includes export for FedEx and UPS software, and several credit card processing packages.
     

  • Specify separate printers for reports and labels.

Miscellaneous

  • Export any of Mailware Home Office's data so you can continue to use your favorite software.

  • Customize Mailware Home Office to your needs:

    • specify messages salespeople see in Order Entry

    • set defaults for shipping and payment methods

    • create unique customer numbers based on data you specify
       

  • Windows-like taskbar makes switching between screens easy.

  • Your purchase includes a full year of technical support via email.

  • Mailware Home Office is fully networkable on any Windows network.
     

  • Included online tutorials make learning all or any part of Mailware Home Office easy.

  • Electronic documentation included.

  • Context sensitive help is easily accessible with the F1 key or Help buttons on each form.